How do you ship?

We ship worldwide on Monday, Tuesday, Wednesday, Thursday and Friday and use a number of shipping agents, depending on weight, volume, destination and payment method:

  • GLS
  • TNT Regular Mail (only exceptional for small parcels)
  • FedEx
  • Freight Forwarder

Usually shipping agents deliver goods on working days between 09.00 and 17.00 hrs. They have their own delivery schedule. At the delivery address someone has to be present from 09.00 until 17.00 hrs. to receive the goods. If you are unable to be at home on working days, the goods can be delivered at an alternative address. Alternative delivery address can be filled out during the online checkout procedure. Delivery to P.O. Box is not possible!

You have to organise that somebody can accept and sign for delivery of the goods. If nobody is present on delivery, the shipping agent usually will put a card in your letter box with contact details for a new appointment.

We expect your personal signature when accepting the shipment, both at business and private addresses. If you are unable to sign for delivery personally, we cannot be held liable for delivery of the shipment. You are personally responsible for third parties who sign for delivery on your behalf.