Returns | Request RMA-number

(Only applicable to consumers and if product has been ordered by telephone or through our website)

If you purchase products by telephone/mail order, you have the right to cancel the transaction for any reason and return the products within 14 days after delivery for a refund (excluding the original carriage charge). Products must be returned in as new condition together with all accessories, instructions and original manufacturers packaging. Failure to do so may incur a charge for replacing the missing or damaged items.

To be able to return the product, you have to request a RMA (Return Material Authorization) number by filling out the form below. The unique RMA number will be issued as soon as possible and sent to you by E-mail. The RMA number should be clearly written on the outside of the parcel. We will not be liable for the return shipping costs.

Excluded from approval period and returns are:

  • Items especially ordered or measured
  • Items modified and/or mounted on request of customer
  • Items put into use (spurs of use)
  • Consumer products such as batteries, tubes (only if supplied separate)
  • Other restrictions or exclusions of approval period - based on specific nature of the concerned items - will be mentioned in our quotation and/or order confirmation/invoice.

If you would like to receive a substitute item, please order directly in our webshop

For more details we refer to our terms and conditions you will find on this website.


All * fields need to be completed

Customer data
Initials *
Middle name  
Last name *
Street + No. *
Postal/ZIP code *
City *
Country *
e-mail *

Product details return shipment (max. 1 product per form)
Brand / Model / Type *

Serial number  

Customer number

Invoice number *

Product received on date